All Posts By

Doug Olive

Fax Exploit Discovered on HP Fax Machines – Faxploit

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Fax Exploit Discovered on HP Fax Machines – Faxploit

The fax exploit discovered on HP fax machines – Faxploit, is specific to HP fax devices only. A well known security research group did successfully compromised an HP Multi-Function fax machine by taking it apart and reverse engineering certain HP specific code. While their research was undoubtedly eye-opening, similar headlines and statements claiming that the “T.30 protocol itself has been compromised” are categorically false; a bit of drama designed to make headlines. 

More specifically, the researches were clearly able to demonstrate the exploit by exposing a weakness/flaw in software developed internally at HP, rendering it vulnerable when handling color/JPEG faxes. If you own HP equipment in your organization, please be sure to apply security patches available from HP immediately. 

This type of attack is a reminder that much of today’s office equipment attached to our networks are indeed computing devices, capable of causing potential harm and disruption to your business if not managed properly. Whether it’s a networked thermostat, printer device or music player in our home, both businesses and individual users of such products should always be mindful of security issues and updates whenever possible. 

As for etherFAX, rest assured that your devices and connected systems are completely safe within the etherFAX Network. The etherFAX network and systems are not vulnerable to such an attack of this nature and further isolates our customers from such nefarious activity. It’s just one more reason why using etherFAX is a wise choice. 

Dialogic has made an official statement about this misleading research as well. You can read their response here:

If you are interested to read further on the research and the NIST detail analysis on this subject, you may refer to these additional resources: 

CVE-2018-5924 Detail: 

CVE-2018-5925 Detail: 

Center Point Research: 

Please contact us if you have any questions or concerns.  

etherFAX Ends Support for TLS 1.0

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etherFAX will no longer be supporting TLS version 1.0 for secure communications after June 30th, 2018. In order to align with security industry best practices and changing regulatory requirements, this change will be made for all of etherFAX’s Internet facing web sites and systems.

What is TLS 1.0?
TLS stands for “Transport Layer Security.” It is a protocol that provides privacy and data integrity between two communicating applications. It is the most widely deployed security protocol used today and is used for web browsers, FTP clients, and other applications that require data to be securely exchanged over a network. TLS ensures that a connection to a remote endpoint is the intended endpoint through encryption and endpoint identity verification. The versions of TLS, to date, are TLS 1.0, 1.1, and 1.2.
Client web browsers, FTP clients, and connection applications may use TLS as a component of their security.
etherFAX highly recommends the use of TLS 1.2 for all communications.

What is the change?
All etherFAX API’s are requiring action to disable TLS 1.0 by June 30, 2018. On that date etherFAX will disable support for the TLS 1.0 encryption protocol, which will prevent customers from using it to access etherFAX services. This change is important to protect the security of our customer’s data while they interact with our systems.

How will customers be impacted?
After etherFAX disables TLS 1.0, any connections to/from etherFAX that rely on TLS 1.0 will fail. This may impact a number of etherFAX services including all REST and SOAP API interfaces, fax server connections, customer portals, and partner portals. After this change the minimum supported Microsoft OS is Windows Server 2008 R2. Server 2003 will cease to function. etherFAX A2E devices are not affected by this change.

How can customers avoid a service disruption?
The action required by your organization will depend on the method by which the etherFAX services are accessed and from what OS version they are being accessed from. Ingenium Customers utilizing a fax server application or etherFAX API integration should contact us for more details on any required changes or updates.

etherFAX has made available a test tool which can validate your Windows server(s) for their ability to connect over the various TLS protocols. This tool can only tell you whether your system is capable of properly making connections post-TLS-1.0, using .NET applications. If your faxing application is hardcoded to use legacy protocols, not based on .NET 4.0 or higher, OR based on .NET but not utilizing .NET’s connection methods, we cannot determine whether it will connect to etherFAX endpoints after June 30th, and this should be discussed with the developer or software vendor for further information. You can download the tool here: TLSTester

RightFax® Support Policy Changes

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New Support Policy Changes From RightFax®.

RightFax® Support Contracts renew every year. It is very important that you are aware of the latest changes in policies that affect your renewal.

RightFax® has made certain changes to RightFax® Support Renewals that you must be made aware of. These policies are effective immediately. Here is what you NEED TO KNOW:

Decommission Policy: If there are any supported components of your current RightFax® environment (modules, channels, hardware, etc.) that you NO LONGER plan to use and/or support, you must ‘decommission’ those products at least 90 days before your contract expiration date. If these products are not decommissioned at least 90 days prior to your contract expiring, you will be charged for another full year of support on these products. Please contact Ingenium as soon as you wish to decommission products so we can help you.

Late Fees: It is critical that you renew your support contract on time. RightFax® imposes a 3% late-penalty (of the total cost of your renewal) that begins the day after a Support Contract expires, and an additional 3% every 30 days a contract remains expired. Please renew your contract with before it expires to avoid these costly penalties!

You can avoid costly penalties by taking a few proactive steps now. You can count on Ingenium to help you renew your support agreement prior to the expiration date. DO NOT WAIT when needing to decommission a product or renewing your support. We will work with you to make this process as smooth as possible.

If you have any questions, please call us at 770-936-0600 or reach out to your Ingenium Account Manager.

RightFax® is a Trademark of Open Text SA.

NCMEC Recovers Missing Children with Fax Technology

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We are very proud of our recent fax technology refresh at the National Center for Missing and Exploited Children thru our partnership with Lexis Nexis and the ADAM Project. Since 2000, NCMEC has been distributing fax posters of missing kids to businesses all over the United States to assist law enforcement in the recovery of missing and exploited children. Since the existing platform was using outdated fax software, and needed to be updated, Ingenium helped the LexisNexis team supercharge the ADAM Project with FaxCore and etherFAX. Read the full case study here.


Your company can make a life changing impact in a child’s life just by signing up for these missing kids posters via fax or email. To learn more about how your company can help, please visit

Ingenium to Speak at FaxCore Partner Conference in Malta

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Madison, GA, USA, January 10, 2017 – Ingenium Software, a leading provider of secure information exchange, cyber security and infrastructure as a service, today announced that their president, Doug Olive will be a guest speaker at the FaxCore European Partner Conference in Malta on January 17th, 2017. FaxCore allows Ingenium Software to meet the growing and ever-changing faxing demands of its customers and prospects providing internet ready, next-generation fax software from FaxCore for cloud and on-prem implementations, including highly reliable and secure “fax boards in the cloud” from etherFAX. Read the full press release here.



CloudFax Webinar

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CloudFax Webinar October 26th @ 2pm ESTetherfax

Join us for a technical webinar presented by Paul Banco, the CEO of etherFAX. Paul will talk about how etherFAX delivers highly secure and reliable “fax boards in the cloud” for your fax server or web app. etherFAX is PCI 1 and HIPAA Certified and is used by financial and healthcare organizations world wide to receive and deliver mission critical fax documents, as well as fully encrypted content.

Register Now:

To register for our event, please click here to be taken to our sign up page.


Ransomware and Email Encryption

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JULY 26, 2016

Watch Kevin Mitnick and other Zix security experts talk about the greatest threats facing your organization today.

The struggle to secure sensitive data is real. The evolving threat landscape continues to present challenges for organizations looking to secure the data they transmit and retain. Any data that is stored, used and transmitted online and through connected devices is being exploited and monetized by skilled and motivated hackers.

Join Kevin Mitnick, the world’s most famous hacker, and Zix security experts for a discussion on some of the greatest security threats facing your organization today and how you can best mitigate the risks.

This thought-provoking webinar will be released on July 26, 2016. Register now to gain access as soon as it is released!

With the rise of cyberattacks and the growing sophistication of cybercriminals, addressing security vulnerabilities early is the best way to prevent your data from being compromised.