News & Press

RightFax Support Policy Changes

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New Support Policy Changes From OpenText

RightFax Support Contracts renew every year. It is very important that you are aware of the latest changes in policies that affect your renewal.

OpenText, the manufacturer of RightFax has made certain changes to RightFax Support Renewals that you must be made aware of. These policies are effective immediately. Here is what you NEED TO KNOW:

Decommission Policy: If there are any supported components of your current RightFax environment (modules, channels, hardware, etc.) that you NO LONGER plan to use and/or support, you must ‘decommission’ those products at least 90 days before your contract expiration date. If these products are not decommissioned at least 90 days prior to your contract expiring, you will be charged for another full year of support on these products. Please contact Ingenium as soon as you wish to decommission products. We can assist you with the paperwork and will submit your decommission request to OpenText.

Late Fees: It is critical that you renew your support contract on time. OpenText imposes a 3% late-penalty (of the total cost of your renewal) that begins the day after a Support Contract expires, and an additional 3% every 30 days a contract remains expired. Please renew your contract with before it expires to avoid these costly penalties!

Click here to download the most up-to-date version of the OpenText Software Maintenance Program Handbook and read the policies in their entirety.

You can avoid costly penalties by taking a few proactive steps now. You can count on Ingenium to help you renew your support agreement prior to the expiration date. DO NOT WAIT when needing to decommission a product or renewing your support. We will work with you to make this process as smooth as possible.

If you have any questions, please call us at 770-936-0600 or reach out to your Ingenium Account Manager.

NCMEC Recovers Missing Children with Fax Technology

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We are very proud of our recent fax technology refresh at the National Center for Missing and Exploited Children thru our partnership with Lexis Nexis and the ADAM Project. Since 2000, NCMEC has been distributing fax posters of missing kids to businesses all over the United States to assist law enforcement in the recovery of missing and exploited children. Since the existing platform was using outdated fax software, and needed to be updated, Ingenium helped the LexisNexis team supercharge the ADAM Project with FaxCore and etherFAX. Read the full case study here.


Your company can make a life changing impact in a child’s life just by signing up for these missing kids posters via fax or email. To learn more about how your company can help, please visit

Ingenium to Speak at FaxCore Partner Conference in Malta

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Madison, GA, USA, January 10, 2017 – Ingenium Software, a leading provider of secure information exchange, cyber security and infrastructure as a service, today announced that their president, Doug Olive will be a guest speaker at the FaxCore European Partner Conference in Malta on January 17th, 2017. FaxCore allows Ingenium Software to meet the growing and ever-changing faxing demands of its customers and prospects providing internet ready, next-generation fax software from FaxCore for cloud and on-prem implementations, including highly reliable and secure “fax boards in the cloud” from etherFAX. Read the full press release here.



Ransomware and Email Encryption

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JULY 26, 2016

Watch Kevin Mitnick and other Zix security experts talk about the greatest threats facing your organization today.

The struggle to secure sensitive data is real. The evolving threat landscape continues to present challenges for organizations looking to secure the data they transmit and retain. Any data that is stored, used and transmitted online and through connected devices is being exploited and monetized by skilled and motivated hackers.

Join Kevin Mitnick, the world’s most famous hacker, and Zix security experts for a discussion on some of the greatest security threats facing your organization today and how you can best mitigate the risks.

This thought-provoking webinar will be released on July 26, 2016. Register now to gain access as soon as it is released!

With the rise of cyberattacks and the growing sophistication of cybercriminals, addressing security vulnerabilities early is the best way to prevent your data from being compromised.


RightFax 10.6 Feature Pack 1

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What’s New In RightFax 10.6 Feature Pack 1?

OpenText RightFax is a Microsoft Server based fax solution that provides enterprise level faxing capabilities across an entire organization. RightFax integrates fax and encrypted PDF delivery with email, desktop and document management applications. When you need to add fax to your applications that enable business process, RightFax is the fax server that will speed up your business tasks and provides audit trails for delivery. We have been waiting on this 10.6 update with great anticipation. Here are some of the highlights that we would like to share.

RightFax 10.6 FP1 Compatibility Overview – RightFax 10.6 FP1 increases support with Microsoft Exchange 2013, Web Services 2010 and 2013, SharePoint 2013, Office 2013 and All editions of Windows Server 2013, in addition to Windows 2008 and 2008 R2. The RightFax SAP Connect is an SAP certified solution and 10.6 FP1 supports SAP versions ECC 6 EP4 and ECC7. Other updated integrations include IMB WebSphere 7 and 7.5, along with the newest Xerox, HP and Konica MFP devices. RightFax 10.6 FP1 is compatible with Citrix XenServer 6.2 to virtualize your fax environment, allowing you to eliminate physical fax boards with SR140 or RightFax Connect. RightFax 10.6. FP1 now supports Google Chrome for the conversion of HTML documents.

RightFax Collectives running 10.6 FP1 can now support up to 12 RightFax servers to a single Shared Services Collective, which can propagate settings to any or all other member nodes. RightFax 10.6 FP1 now removes the need for admins to set services to automatically restart  upon failure. In the event of a service failure, RightFax will automatically restart the service and minimize any downtime that the RightFax server may encounter before it affects production faxing.

RightFax 10.6 FP1 introduces an updated web based Enterprise Fax Manager and is compatible with the latest Dialogic SDK for T.38 FoIP solutions. A new RightFax Web API SDK enables customers to develop an interface between their native application and RightFax. With the API, you can perform common functions such as send, receive, check status, route, forward, retry and cancel faxes. The API will also allow your developer to retrieve fax pages in various formats, manage users and user settings, manage contacts and contact groups.

RightFax Connect is a cloud based option for RightFax that provides fax dialtone without the need for fax boards or SR140. RightFax Connect performance has been increased significantly to support simultaneous fax transmissions to emulate speeds up to 14.4. Fax status for fax failures has also been improved with RightFax Connect and now provides detailed fax failure reasons in the fax history.

The RightFax Encryption Module provides TripleDES 192 bit security for all images in the RightFax image directory. All access is fully audited and tracked. The new Encryption Module is a must for any organization that needs to achieve PCI and HIPAA compliance.

For more information about RightFax 10.6 FP1 or to get a download link, please contact us.

How to Report a Spam Fax

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Not many things are more frustrating to me than to be waiting on a real important fax and to end up with a fabulous vacation offer with airfare for only 99.00. Yes, I’m talking about Spam Fax or Junk Fax. But how did you end up on this list to begin with? How do you make them stop sending these unwanted faxes to you? Well, one might say lets queue up about 100,000 faxes and blast the spam faxer away for a couple days. I know, that sounds like a lot of fun but its really not a practical solution. Your best bet is to check the bottom of the fax for removal instructions and follow them. Another formal alternative would be to file an official complaint with the FCC. The formal Junk Fax Complaint process is really easy and you can do it all online by starting with the complaint from on the FCC website located here.

Everthing You Need To Know About Cloud Computing

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Technology seems to move almost as fast as the speed of electrons.  Just a short while ago clouds were a term used to describe atmospheric conditions that you learned about in 7th grade science class.  Now it’s synonymous with large scale enterprise class computing environment.  Still trying to make the transition?  Check out this webinar on Thursday!

Join us this Thursday, Dec. 19th, 2013 at 1:00 PM EST When Fred Tanzella CEO of Cirracore will lead a discussion on “Why Cloud Computing is Important”.  Fred is a veteran technology executive with roots in many security and software development fields.  His roles include high ranking positions at EAS, Critical Logic, i2Go, Air2Web, BEA Systems and AirDefense.

Join us to learn more about what Enterprise Cloud Computing can do for your organization.

  • Selecting the Right Cloud
  • Cloud Infrastructure and D/R
  • Running your Business Applications in the Cloud
  • Top Trends in Cloud Computing for the future

Registration is limited to the first 20 registrants so register NOW to secure your attendance.

Follow the link to register.   Register Now!  

Get a FIRST LOOK at RightFax 10.6

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Ingenium Software First Look at RIGHTFAX 10.6!

RightFax by OpenText is the market leader in Network Fax Solutions that automate time-intensive manual paper driven processes by integrating them into your business applications and systems.

Join us on Thursday, Dec. 5th, 2013 at 1:00 PM EST When OpenText Sales Engineer Dave Renner will give us a “First
Look” at What’s New in RightFax 10.6. Dave Renner is a long time RightFax guy, who’s been extremely focused on FAX for over 15 years.

We will also be joined by Brian Lennstrom – Product Manager, Secure Mail and Secure MFT, who will deliver a brief introduction on these new offerings and how they fit into the OpenText Information Exchange.

Join us to learn more about these new features of 10.6

  • New Data Encryption Module
  • Improved Fax Notifications
  • New Fax Reports
  • Updated tool for Web-based Administration
  • Register for our 1 hr WebEx Session on Thursday, Dec 5th at 1:00 PM EST NOW by clicking on the link below!