FaxCore Support

FaxCore Support 770-936-0600FaxCore

Ingenium is an expert in FaxCore Support. When you work with Ingenium, you get our priority support with no waiting and entitlement to new FaxCore releases and service updates. We support fax enablement of any application with the market leading FaxCore. Call us today at 770-936-0600 or use our contact form.

 

Ingenium 7×24 Support Plan

The 24×7 FaxCore Support Plan is geared toward end-users who have mission-critical electronic document and faxing delivery applications and cannot accept any downtime or who may need support over the weekend or after hours. 24×7 Support is a comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete FaxCore solution.

Key Benefits:

  • Unlimited telephone, email and remote Web-based support from Atlanta, GA
  • Ingenium Support Portal access for all team members
  • 24×7-coverage excluding Christmas and New Year’s Day
  • Software Assurance, Service Releases, Hot Fix Releases
  • Next day Brooktrout Fax Card Replacement Option
  • Next day Fax Gateway Replacement Option
  • Remote Monitoring Option
  • Managed Services Option

Ingenium 5×8 Support Plan

The 5×8 FaxCore Support Plan is designed for end-users who can address server maintenance, upgrades and potential technical support issues during regular business hours. It provides support for your complete FaxCore solution.

For companies who have Change Control Process, or who can not perform upgrades during business hours, we recommend that you purchase a 24×7 Support plan so you can get weekend and after hours support.

Key Benefits:

  • Unlimited telephone, email and remote Web-based support from Atlanta, GA
  • Ingenium Support Portal access for all team members
  • Business hours coverage: North America and Canada: Monday to Friday, 8 a.m. to 5 p.m., Eastern Standard Time (EST)
  • Software Assurance, Service Releases, Hot Fix Releases
  • Next day Brooktrout Fax Card Replacement Option
  • Next day Fax Gateway Replacement Option
  • Remote Monitoring Option
  • Managed Services Option

 

 

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Contact us today to discuss your support plan.

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