So when you’re looking to implement a RightFax collective or to expand your current environment, when it comes to shared disk access: Size really does matter.

By default RightFax has automatic fax aging disabled and I think this is a very bad policy.  Here’s a little information about automatic fax aging from the RightFax administrators guide for version 10.0:

With automatic fax aging, you can specify the number of days after the date the faxes sent or received that it will be deleted from a user’s FaxUtil mailbox.  Automatic fax aging is only available if you have a RightFax enterprise server.  Automatic fax aging does not remove the fax records from the RightFax database, so you can still run reports about the faxes.

If, you’re running RightFax business server or branch office edition you can still perform Manual fax aging with the Faxage.exe program; which we will cover in another blog post in the near future.

It has been my experience that faxes should be stored on the RightFax server for the shortest amount of time possible this is due to the fax that in most environments inbound fax documents or forwarded on to a third party application and that outbound jobs are also created by a third party applications and systems.

If at all possible start with a maximum fax age date of four days and expand it out from there.  As a RightFax administrator, you will need to take the fax age date to the managers of your business units to find out how many days they require faxes to remain on the server.

So now you may be asking yourself “Just how do I setup fax age for my users?”

1. Setting up automatic fax aging from within RightFax is handled through enterprise fax manager (EFM).  Start by opening EFM and authenticating against the RightFax database.
2. Open up the Groups
3. Double click on the group that you are editing and select the Automatic Fax Aging tab
4. Set the number of days that faxes can be stored on the RightFax server and click OK

Now you’re all set, when RightFax performs its nightly maintenance it will read the information from the group for automatic fax aging and start the deletion process for all faxes older than the number of days specified in the settings.

In our next blog post Ingenium Software will cover different ways that we can use OpenText software to keep track of all the documents that have ever passed through a RightFax server.

Stay tuned!

RightFax 10 Service Release 2 includes fixes for a number of customer reported issues. For a complete list of fixed issues, please refer to the Release Notes.

It is recommended that customers currently running RightFax 10 update to this new service release. 

RightFax 10 SR2 can be downloaded from the Knowledge Center.

This is a reminder that RightFax version 9.3 will officially be at end of life as of December 31, 2011.  Dialogic® FoIP support for RightFax version 9.3 has already expired.

Ingenium is pleased to continue to offer and provide “best effort” support for all expired versions of RightFax.

If you have not already upgraded to RightFax version 10, please contact us for an upgrade quote and reserve your migration date(s) sooner than later.

RightFax 10 Key Features

• Efficiency and Productivity:  Advanced routing features deliver faxes to and from network users, groups, folders, MFPs, and business applications.
• Business Continuity:  A wide-range of options including virtualization support; automatic SQL Server failover; traditional Microsoft clustering; and our highly scalable Shared Services Module
• Performance and Security:  The most reliable and robust fax server ever providing a highly secure platform for the private and legal exchange of documents and information.
• Accessibility:  Send documents from virtually any application with several delivery options:  e-mail, encrypted PDF, SMS or to an MFP device.  Receive faxes on the desktop, e-mail inbox, or other applications.  Administrators can monitor your fax server from their mobile device.
• Industry-leading Integrations:  No matter what the environment is, RightFax can integrate with it.  Our purpose-built integrations provide seamless interoperability with Microsoft, Cisco, SAP, Oracle, and Lotus environments along with leading MFP manufacturers and healthcare and financial services platforms.

It’s Back!! The Dialogic Fax Upgrade Program

For a limited time, Dialogic and Ingenium are offering you the opportunity to purchase the latest Dialogic® Brooktrout® Fax Products – and to receive an instant rebate by trading in your existing products.  Ingenium will handle all of the rebate paperwork for you.

Dialogic Fax Rebate Program – Up to $100 per port rebate

• Program runs October 1 – December 31, 2011
• TR1034 boards receive $100 per port
• SR140 receive $50 per port

(Please Note: Dialogic® Brooktrout® TruFax® Fax Boards are not eligible products for this program)

Please contact your sales rep or use our contact page for more information about your trade.

Learn more about all the new features of RightFax 10.