Barracuda Networks Technology

Barracuda Networks Inc. combines premises-based gateways and software, virtual appliances, cloud services, and sophisticated remote support to deliver comprehensive content security, data protection and application delivery solutions. The company’s expansive product portfolio includes offerings for protection against email, Web and IM threats as well as products that improve application delivery and network access, message archiving, backup and data protection. Coca-Cola, FedEx, Harvard University, IBM, L’Oreal, and Europcar are among the more than 100,000 organizations protecting their IT infrastructures with Barracuda Networks’ range of affordable, easy-to-deploy and manage solutions. Barracuda Networks is privately held with its International Headquarters in Campbell, California.

The Barracuda Networks Difference
Since its inception, Barracuda Networks continues to gain wide acclaim from customers, media and analysts by offering exceptional customer service and top-notch products. Companies and organizations of all sizes rely on Barracuda Networks solutions for five key reasons:

  • Up-and-running in 15 minutes. With no software to install or network modifications required, all Barracuda Networks products are easy to deploy and use.
  • No IT expertise required. All Barracuda Networks products feature an intuitive Web interface that ensures smooth product management and does not require an IT staff to be experts in a particular solution.
  • No support phone trees. Specially trained Barracuda Networks support technicians are available 24×7 to answer customer calls and provide live support.
  • Automatic product updates. Every Barracuda Networks solution comes backed by Barracuda Energize Updates, which ensure continuous protection against the latest threats automatically.
  • Low total cost of ownership. Barracuda Networks solutions can be easily scaled for performance and increased capacity as organizations grow while maintaining low total cost of ownership.

Every Barracuda Networks product is backed by world-class services and technical support. To keep systems maintenance-free, Barracuda Energize Updates ensure that Barracuda Networks products are kept up-to-date to mitigate the latest security threats and enforce content filtering policies required by an organization. Barracuda Energize Updates are backed by Barracuda Central, a 24×7 operations center where engineers monitor the Internet and the industry for the latest threats, applications, Web sites and trends.

Barracuda Networks Technical Support is staffed with IT experts ready to solve technical issues. With technical support centers across the globe, Barracuda Networks is staffed 24×7 to provide immediate help without phone trees. Barracuda Networks Technical Support is available in three levels, with the highest Premium Support level providing a dedicated account manager and technical support personnel familiar with an organization’s IT environment.

All Barracuda Networks appliances are built on hardened, industrial-strength equipment. Beyond the standard warranty, Barracuda Networks Technical Support offers the Instant Replacement program, where Barracuda Networks will ship replacement units within one business day to keep organizations up and running.

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