The Ingenium Software technical support team will ensure customers enjoy a prompt, accurate response to any technical issues with their Ingenium Software systems. Ingenium Software can remotely access your system to help solve your issue quickly.

Ingenium Software Support is available when our users need us. All support centers are staffed by Ingenium Software support engineers who are fully trained and certified in Ingenium Software products. In addition, the majority of support engineers hold additional certifications from Captaris, Microsoft, IBM and other

We are a Captaris Certified Support Partner and offer first line technical support for RightFax and Brooktrout. We also resell Captaris Premium and 7x24 Support Plans.

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» RightFax Support Plans
   • 7x24 Premium Support Plan
   • Premium Support Plan
   • Standard Support Plan

Note: We offer technical support for RightFax software for a specified amount of time. Once a product enters end-of-life status, Captaris will be unable to provide technical support, service packs or updates for that version of the RightFax Server software and any add-on modules for that version of the software.
» Alchemy Support Plans
   • 7x24 Premium Support Plan
   • Premium Support Plan
   • Standard Support Plan

Note: We offer technical support for Alchemy software for a specified length of time. Once a product enters end-of-life status, Captaris will no longer provide technical support, service packs or updates for that version of the Alchemy Server software and any add-on modules for that version of the software.

Ingenium Software Support Plans

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