Document Server Support Plans
7×24 Support Plan
The 24×7 Premium Support Plan is geared toward end users who have mission-critical applications and cannot accept any downtime. 24×7 Premium Support is a worldwide, comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete OpenText Alchemy solution. It protects your Alchemy investment by including upgrades to subsequent software versions as they become available.
Key Benefits:
- Unlimited telephone and Web-based support for the duration of the plan
- 24×7 coverage
- Access to the Open Text support portal
- Software upgrades and maintenance included
5×8 Support Plan
The 8×5 Support Plan is designed for end-users who can address server maintenance, upgrades and technical-support issues during regular business hours. It provides support for your complete Alchemy solution and protects your investment by including upgrades to subsequent software versions as they become available.
Key Benefits:
- Unlimited telephone and Web-based support for the duration of the plan
- Business hours coverage: North America and South America: Monday to Friday, 5 a.m. to 5 p.m. Pacific Standard Time (PST)
- Access to the Open Text support portal
- Software upgrades and maintenance included
| Product | Status | End-of-life Date |
| Alchemy 6 SP3 and earlier | End-of-life | No longer supported |
| Alchemy 7.0, 7.1, 7.2, 7.3 and 7.4 | End-of-life | No longer supported |
| Alchemy 7.6 | Supported | February 1, 2007 |
| Alchemy 8.0 | Supported | June 1, 2008 |
| Alchemy 8.2 | Supported | 24 months after release of a subsequent version |
