Ingenium Fax Server, RightFax Edition Support Plans
7x24 Support Plan
The 24x7 Support Plan is geared toward end-users who have mission-critical electronic document and faxing delivery applications and cannot accept any downtime or who may need supoprt over the weekend. 24x7 Support is a comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete Open Text Fax Server, RightFax Edition solution. It protects your Fax Server investment by including upgrades to subsequent software versions as they become available.
Key Benefits:
- Unlimited telephone and remote Web-based support for the length of the plan
- 24x7-coverage
- Software Assurance and Service Releases
- Next day Brooktrout Replacement Option
5x8 Support Plan
The 5x8 Support Plan is designed for end-users who can address server maintenance, upgrades and potential technical support issues during regular business hours. It provides support for your complete RightFax solution and protects your investment by including upgrades to subsequent software versions as they become available.
For companies who have Change Control Process, we reccomend that you purchase a 24x7 Support plan so you can get weekend support.
Key Benefits:
- Unlimited telephone and remote Web-based support for the length of the plan
- Business hours coverage: North America an Canada: Monday to Friday, 8 a.m. to 5 p.m., Eastern Standard Time (EST)
- Software Assurance and Service Releases
- Next day Brooktrout Replacement Option