7x24 Premium Support Plan
The 24x7 Premium Support Plan is geared toward end users
who have mission-critical applications and cannot accept
any downtime. 24x7 Premium Support is a worldwide, comprehensive
per-server plan that provides you with 24-hour, seven-days-a-week
support on your complete Captaris Alchemy solution. It protects
your Alchemy investment by including upgrades to subsequent
software versions as they become available.
Key Benefits
• Unlimited telephone and Web-based support for the
duration of the plan
• 24x7 coverage
• Access to the Captaris Online Assist support portal
• Complete software upgrades and maintenance included
• Available worldwide in one-, three- and five-year
terms
Premium Support Plan
The Premium Support Plan is designed for end-users who can
address server maintenance, upgrades and technical-support
issues during regular business hours. It provides support
for your complete Alchemy solution and protects your investment
by including upgrades to subsequent software versions as
they become available.
Key Benefits
• Unlimited telephone and Web-based support for the
duration of the plan
• Business hours coverage:
North America and South America: Monday
to Friday, 5 a.m. to 5 p.m. Pacific Standard Time (PST)
Europe, Middle East and Africa: Monday
to Friday, 8 a.m. to 5 p.m., Central European Time (CET)
Asia/Pacific: Monday to Friday, 8 a.m. to 5 p.m., Eastern
Australian Standard Time (AEST)
• Access to the Captaris Online Assist support portal
• Software upgrades and maintenance included
• Available in worldwide one-, three- and five-year
terms
Standard Support Plan
The Standard Support Plan is designed for end-users with
entry-level systems that have limited support requirements.
This plan includes unlimited access to Captaris Technical
Support, via the Captaris Online Assist support portal and
protects your Alchemy investment by including upgrades to
new software versions as they become available. Telephone
support is not available under this support plan.
Key Benefits
• Unlimited Web-based support for the duration of
the plan Software upgrades and maintenance included
• Access to the Captaris Online Assist support portal
• Available worldwide in one-, three- and five-year
terms
• Note: Standard support is available
only for Captaris Alchemy Document Management Gold systems
Alchemy Versions Currently Supported
under these Plans:
Captaris offers technical support for Alchemy software for
a specified length of time. Once a product enters end-of-life
status, Captaris will no longer provide technical support,
service packs or updates for that version of the Alchemy
Server software and any add-on modules for that version
of the software.
| Product |
Status |
End-of-life Date |
Alchemy 6 SP3
and earlier |
End-of-life |
No longer supported |
| Alchemy 7.0, 7.1, 7.2, 7.3 and 7.4 |
End-of-life |
No longer supported |
| Alchemy 7.6 |
Supported |
February 1, 2007 |
| Alchemy 8.0 |
Supported |
June 1, 2008 |
| Alchemy 8.2 |
Supported |
24 months after release
of a subsequent version |
* This chart indicates the current end-of-life status of
Captaris Alchemy software.
