RightFax 10.5 and 10.6 Technical Alert!

By April 12, 2016Uncategorized

OpenText has identified a scenario where data corruption can occur in RightFax 10.5 and 10.6.
The tracking numbers for this issue are RF-15152 (v10.5) and RF-14462 (v10.6). 

Systems Affected

  • OpenText RightFax 10.6 and all updates earlier than Feature Pack 2 Service Release 2
  • OpenText RightFax 10.5 and all updates earlier than Feature Pack 1 Service Release 5 with build number 6069

Details
In OpenText RightFax 10.5 and 10.6, an error may occur when the RightFax Server module attempts to get the next available file name for a fax image from the SQL database. If the error occurs more than once, already assigned file names may be inadvertently reassigned to another file image.

Impact
Data corruption occurs because fax image files may be overwritten or content from one fax image appended to another.

Solution

This issue is resolved in:

As a workaround, customers can manually create the folder structure for the image files (for example, 00000000.30x) in the image directory and deny permission on the fourth 00 folder for the service account running the RightFax Server Module. For more information, refer to Knowledge Base Article 62299678.

More Information
For more information, contact Ingenium Support @ Support@ingeniumsw.com with your RightFax version and SUID or call 770-936-0600

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