Remote Support

Over 90% of our services are performed remotely and securely via WebEx. Let us help you upgrade or support your implementation in record time. Ingenium can deliver instant support to users and administrators around the world. Whether you need instant technical support or a new installation, rest assured that we can help you.

We offer hourly and Annual Technical Support Plans. Please contact us for more information at 770-936-0600.

Remote Support Benefits:

• Remote support lets you “see” the issues firsthand, rather than being dependent on a verbal description.
• Allows for a quick and seamless knowledge transfer to your engineers.
• Our Support Engineers can view and control your desktop and applications. We can diagnose problems quickly, transfer files and install patches or updates.
• Receive hands-on support without costly on-site visits.
• Resolve technical issues and develop remedy plans very quickly.