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[title size=”big”]RightFax Support[/title]
Ingenium is an expert in RightFax Support. We support virtual migrations, Integration Module, AS400, Mainframe, Oracle, SAP, Epic, McKesson, Windows, MFP faxing and all other aspects of RightFax. We provide both direct support to our clients as well as resell the manufacture provided support plans from OpenText.
[/box] [box] [column size=”one_half”] [title size=”mid”]7×24 Support Plan[/title] The 24×7 RightFax Support Plan is geared toward end-users who have mission-critical electronic document and faxing delivery applications and cannot accept any downtime or who may need support over the weekend or after hours. 24×7 Support is a comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete Open Text RightFax solution. It protects your RighFax investment by including upgrades to subsequent software versions as they become available.
[/box] [box] [column size=”one_half”] [title size=”mid”]7×24 Support Plan[/title] The 24×7 RightFax Support Plan is geared toward end-users who have mission-critical electronic document and faxing delivery applications and cannot accept any downtime or who may need support over the weekend or after hours. 24×7 Support is a comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete Open Text RightFax solution. It protects your RighFax investment by including upgrades to subsequent software versions as they become available.
Key Benefits:
- Unlimited telephone and remote Web-based support for the length of the plan
- 24×7-coverage
- Software Assurance and Service Releases
- Next day Brooktrout Fax Card Replacement Option
For companies who have Change Control Process, or who can not perform upgrades during business hours, we recommend that you purchase a 24×7 Support plan so you can get weekend and after hours support.
Key Benefits:
- Unlimited telephone and remote Web-based support for the length of the plan
- Business hours coverage: North America and Canada: Monday to Friday, 8 a.m. to 5 p.m., Eastern Standard Time (EST)
- Software Assurance and Service Releases
- Next day Brooktrout Fax Card Replacement Option
- Next day Fax Gateway Replacement Option