RightFax Support

RightFax Support 770-936-0600

Ingenium is an expert in RightFax Support. When you work with Ingenium, you get our priority support with no waiting and entitlement to new RightFax releases and service updates. We support virtual migrations for VMware and Microsoft HyperV, Integration Module, AS400, Mainframe, Oracle, SAP, Epic, McKesson, GE, Windows, MFP faxing and all other aspects of RightFax. We provide the best local experience for your fax environment.  Call us today at 770-936-0600 or use our contact form.

 

Ingenium 7×24 Support Plan

The 24×7 RightFax Support Plan is geared toward end-users who have mission-critical electronic document and faxing delivery applications and cannot accept any downtime or who may need support over the weekend or after hours. 24×7 Support is a comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete RightFax solution. It protects your investment by including availability to upgrades to subsequent software versions as they become available.

Key Benefits:

  • Unlimited telephone, email and remote Web-based support from Atlanta, GA
  • Ingenium Support Portal access for all team members
  • 24×7-coverage excluding Christmas and New Year’s Day
  • Software Assurance, Service Releases, Hot Fix Releases
  • Next day Brooktrout Fax Card Replacement Option
  • Next day Fax Gateway Replacement Option
  • Remote Monitoring Option
  • Managed Services Option

 

Ingenium 5×8 Support Plan

The 5×8 RightFax Support Plan is designed for end-users who can address server maintenance, upgrades and potential technical support issues during regular business hours. It provides support for your complete RightFax solution and protects your investment by including availability to upgrades to subsequent software versions as they become available.

For companies who have Change Control Process, or who can not perform upgrades during business hours, we recommend that you purchase a 24×7 Support plan so you can get weekend and after hours support.

Key Benefits:

  • Unlimited telephone, email and remote Web-based support from Atlanta, GA
  • Ingenium Support Portal access for all team members
  • Business hours coverage: North America and Canada: Monday to Friday, 8 a.m. to 5 p.m., Eastern Standard Time (EST)
  • Software Assurance, Service Releases, Hot Fix Releases
  • Next day Brooktrout Fax Card Replacement Option
  • Next day Fax Gateway Replacement Option
  • Remote Monitoring Option
  • Managed Services Option

Ingenium 5×8 Maintenance Only Support Plan

The Maintenance Only Support Plan is designed for end-users who can address server maintenance and potential technical support issues during regular business hours. It provides best effort technical support for your complete RightFax solution, without new version upgrades.

Key Benefits:

  • Unlimited telephone, email and remote Web-based support from Atlanta, GA
  • Ingenium Support Portal access for all team members
  • Business hours coverage: North America and Canada: Monday to Friday, 8 a.m. to 5 p.m., Eastern Standard Time (EST)
  • Next day Brooktrout Fax Card Replacement Option
  • Next day Fax Gateway Replacement Option
  • Remote Monitoring Option
  • Managed Services Option
  • Does NOT include new software versions or services releases

RightFax® is a Trademark of Open Text SA.

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Contact us today to discuss your support plan.

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