Ingenium offers technical support for all of the products that we sell. Support is delivered by phone, text, Teams, Zoom and email. If you have an active support plan with us, you may send an email to [email protected] to open a ticket, or use our client portal to login and submit a new ticket for your technical issue.
If you are experiencing a system down emergency, please call our support number, 770-936-0600 and choose option 4.
The Ingenium 5×8 Support Plan is for clients that need basic support for their Ingenium product or service during business hours between 8am and 5pm EST.
5×8 Support plans include patching and system updates during business hours and does not include after hours or weekend support.
The Ingenium 24×7 Support Plan is for clients who need enhanced after hours and occasional weekend support for their Ingenium Product or Service.
For clients that have a change control process or who need after hours support to install patches or updates should choose this plan.
Technical Account Manager Support (TAM)
The Ingenium Technical Account Manager Support Plan is for clients who have Mission Critical support needs during any time of the day, night or weekend.
Our TAM Support includes a dedicated support engineer who is familiar with your Ingenium Solution and who can provide world class support.
Products that we are experts in supporting and have at least 15 years or more in working with as Subject Matter Experts: