Capture, understand, process, and route critical documents automatically with AI-powered intelligent document processing.
ngenium offers ETHERFAX Flow to help organizations transform document-intensive communications into intelligent, automated workflows.
Flow uses AI to automatically classify incoming documents, extract important information, generate summaries, validate content, and route documents and data to the appropriate system of record; Reducing manual processing while helping information reach the people and systems that need it faster.
Organizations receive enormous amounts of important information through fax, email, scanners, secure messaging, shared files, and other communication channels.
Getting the document is only the beginning.
Employees still have to open it. Read it. Determine what it is. Find the information they need. Enter that information into another system. Decide where it belongs. Then send it to the right person or workflow.
ETHERFAX Flow applies intelligent document processing and generative AI to automate those steps.
Instead of simply delivering a document, Flow helps transform the information inside it into structured, actionable data.
Some of the most expensive work inside an organization isn’t necessarily the most complicated.
It’s repetitive.
Opening documents. Identifying document types. Finding account numbers. Reading forms. Entering data. Sorting files. Moving information between systems.
ETHERFAX describes Flow as an intelligent digital worker designed to perform these repetitive document-processing tasks around the clock.
Instead of replacing the systems your employees already use, Flow can augment the people and workflows around them; Automating repetitive processing while allowing employees to focus on exceptions, decisions, customers, patients, and higher-value work.
Bring incoming documents into an intelligent processing workflow regardless of how they arrive.
Flow can securely ingest documents from multiple sources, including fax, email, Direct Secure Messaging, scanners, file uploads, shared folders, and cloud storage repositories.
Use generative AI to understand what a document actually is.
Flow analyzes document content and automatically categorizes documents according to their purpose and context. That could mean identifying a referral, application, order, contract, invoice, medical record, or another business document without relying exclusively on rigid templates or predefined layouts.
Prepare documents for the next step automatically.
Flow can summarize and validate document content, reorient pages, and parse large files so employees don’t have to manually review every page before deciding what needs to happen next.
Turn unstructured documents into useful information.
Flow can extract names, dates, addresses, account numbers, customer information, reference numbers, and other required data points while generating AI-powered summaries for downstream processing. Extraction requirements can be customized around specific business workflows.
Put the information where work actually happens.
Documents and extracted information can be routed into the appropriate EHR, document-management platform, CRM, ERP, line-of-business application, cloud storage environment, or other system of record.
Every time information is manually transferred from one system to another, organizations introduce another opportunity for delay or error.
Flow extracts information directly from incoming documents and prepares that data for downstream systems and workflows.
ETHERFAX reports that AI-powered document workflows can reduce processing time by 40-60%, helping organizations lower administrative workload while improving efficiency.
Automation doesn’t have to eliminate human oversight. ETHERFAX Flow includes human-in-the-loop capabilities, allowing authorized users to review, validate, and edit AI-generated classifications and extracted information before documents are processed or routed into other systems.
That provides an important control point for organizations using AI in workflows involving sensitive, regulated, or mission-critical information.
AI handles the repetitive work. Your people retain oversight where it matters.
Secure communications don’t end when information reaches its destination. A fax, email, secure message, scanned document, or uploaded file may contain valuable information; But if an employee still has to manually interpret and re-enter that information, the communication remains disconnected from the business process it was intended to support. ETHERFAX Flow bridges that gap.
It can ingest documents from multiple communication channels, interpret their contents, and connect the resulting information with downstream systems and workflows.
Artificial intelligence introduces an important question when documents contain confidential information:
What happens to the data?
ETHERFAX states that document data processed by Flow’s AI is not stored by the AI after processing and is not used to train the underlying large language models.
ETHERFAX also operates secure cloud infrastructure designed for organizations handling sensitive and regulated information. Its commercial document exchange environment complies with HIPAA and SOC 2 requirements and carries HITRUST CSF R2 and PCI DSS 4.0.1 Level 1 certifications. ETHERFAX’s U.S. government services have been certified to FedRAMP High requirements, including DoD IL5 controls.