Connect voice, messaging, email, chat, social, customer data, and AI through one intelligent communications platform.
Ingenium offers the Nextiva NEXT Platform to help organizations modernize how they communicate with customers, manage interactions, and deliver exceptional experiences across channels.
NEXT brings customer communications, workflows, data, and artificial intelligence into a unified platform, giving your teams the context they need while enabling AI to automate routine interactions from beginning to end.
Customers don’t communicate through a single channel anymore.
They call. They text. They email. They start a web chat. They send a message through social media. And they expect your organization to recognize them regardless of where the conversation began.
Fragmented communication systems create fragmented customer experiences.
Nextiva NEXT brings those interactions together, providing a unified environment for managing customer communications across voice, SMS, email, chat, social, video, messaging apps, and more.
The result is a communications platform built around the entire customer relationship, not an individual channel.
Your communications platform should do more than connect a call.
It should connect the customer, conversation, context, team, workflow, and intelligence surrounding every interaction.
Ingenium provides Nextiva NEXT to organizations looking to consolidate communications, improve customer experiences, introduce intelligent automation, and prepare their communications infrastructure for an increasingly AI-driven future.
Modernize business calling with cloud-based voice communications that connect employees and customers from virtually anywhere. NEXT provides business calling alongside routing, messaging, analytics, and other communication capabilities within the broader Nextiva platform.
Give customers convenient ways to reach your organization through text and digital messaging while allowing your teams to manage those interactions alongside other customer communications.
Bring customer emails and website conversations into the same communications environment, reducing fragmented inboxes and giving teams greater visibility into customer interactions.
Monitor and respond to social messages, customer feedback, and online reviews without requiring teams to constantly move between disconnected platforms.
Support communication inside and outside your organization with video meetings, screen sharing, team messaging, channels, and other collaboration capabilities.
Allow customers to move between communication channels while preserving conversation history and context. Instead of treating a phone call, text, email, and chat as separate interactions, NEXT helps your organization see the larger customer journey.
AI becomes substantially more useful when it understands your business.
XBert is Nextiva’s AI employee, designed to handle customer conversations across calls, text, chat, and email. It can answer questions, schedule appointments, update records, perform follow-ups, and route interactions to your team when human involvement is needed.
Unlike a standalone chatbot, XBert operates within the broader NEXT environment, where customer conversations, history, workflows, and connected business data can provide context for each interaction.
NEXT supports different levels of AI involvement, allowing organizations to determine where automation belongs and where people should remain in control.
AI Assist keeps employees in control while AI works behind the scenes—surfacing information, suggesting responses, and handling repetitive work.
Supervised AI allows AI to lead an interaction while employees maintain oversight and can intervene when necessary.
Full AI Agents can autonomously complete supported tasks from beginning to end without requiring routine human intervention.
This creates a practical path toward AI adoption without requiring every customer interaction to become fully automated.
Customers shouldn’t have to explain themselves every time they contact your organization.
NEXT creates unified customer profiles that bring interaction history together across communication channels. When a customer moves from chat to email to a phone conversation, your team can maintain visibility into the relationship rather than starting from scratch.
That context also makes AI more capable.
Nextiva’s platform is designed to connect AI with your customer history, conversations, workflows, and business data, allowing automated interactions to reflect the context of your organization rather than relying solely on generic AI responses.
AI doesn’t have to replace the person handling the conversation.
NEXT can use AI to assist employees during customer interactions by surfacing relevant context and information when it is needed. Nextiva’s Agent Assist capabilities are designed to help employees navigate conversations with faster access to answers and guidance.
NEXT also provides capabilities including real-time transcription, AI-generated conversation summaries, sentiment analysis, intelligent routing, and automated workflows.
Your people can spend less time searching, documenting, and switching between systems, and more time focused on the customer.