Replace traditional phone systems with secure, reliable cloud communications built for the way your organization works today.
Ingenium offers Nextiva Business Phone Systems to give organizations a modern alternative to traditional landlines and legacy PBX infrastructure.
Make and receive business calls from desk phones, computers, or mobile devices while bringing voice, messaging, video, call management, and intelligent features together in one cloud-based communications platform.
The traditional office phone system was designed around a physical office.
Modern organizations aren’t.
Employees work across offices, homes, customer locations, and mobile devices. Organizations need communications that can move with their people without sacrificing professional call handling, centralized administration, reliability, or control.
Nextiva uses Voice over Internet Protocol (VoIP) to deliver business calling over an internet connection, eliminating the need for traditional analog phone lines while providing the capabilities expected from a modern business communications platform.
With Ingenium and Nextiva, your business phone can go wherever your business goes.
A business number shouldn’t be tied to a particular desk.
Nextiva’s cloud-based architecture allows employees to communicate through supported desk phones, computers, smartphones, and browsers while maintaining their professional business identity.
For distributed and hybrid organizations, that means employees can remain reachable without exposing personal numbers or relying on consumer communication applications.
And when an employee changes locations, the communications system doesn’t have to move with a physical phone line.
Keep the familiar experience of a traditional office phone with modern IP desk phones. Nextiva supports certified desk, cordless, and conference phones designed for business VoIP service.
Turn your computer into your business phone. Employees can make and receive calls, send messages, and manage conversations directly from their desktop application.
Take your business communications with you through Nextiva’s iOS and Android applications. Employees can access business calls and messages without relying on their personal phone number for customer communications.
Access calling and communications from a compatible web browser when working from another computer without requiring a traditional desk phone.
Your communications stay connected across devices, allowing employees to work from the environment that makes sense for them.
A modern phone system should do more than make the phone ring.
Nextiva provides advanced business calling features designed to help organizations route calls efficiently and deliver a professional experience to every caller. This includes auto attendants, call routing, call queues, call transfer, voicemail transcription, and call recording.
Modern business calling can also benefit from artificial intelligence.
Nextiva’s current business voice platform includes AI capabilities such as automated call summaries and supports XBert AI Receptionist, which can answer calls around the clock, handle frequently asked questions, intelligently route callers, and perform supported tasks such as appointment booking.
AI can handle routine interactions while your employees remain available for conversations that require human attention.
Every call creates operational information.
Nextiva provides voice analytics for tracking metrics such as call volume, talk time, missed calls, and calling trends. Organizations can use customizable reporting to better understand communications activity across teams and locations.
For managers, that means greater visibility into how customers are reaching the organization and how effectively those communications are being handled.
Business conversations can contain customer information, internal discussions, financial details, and other sensitive information.
Nextiva states that its business VoIP service protects communications using TLS and SRTP encryption and provides 99.999% uptime through its cloud communications infrastructure.
For organizations moving away from aging telephone infrastructure, cloud communications can also provide centralized administration and a more manageable foundation for maintaining business communications across users, devices, and locations.